Refunds & Returns Policy
As our products are perishable food products, all sales are final. Alle-Pia Salumi, Inc. will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives to its destination. Alle-Pia Salumi, Inc. is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (GSO, USPS, FedEx or UPS), but this, of course, is out of our control. To enjoy our products, we urge you to make the necessary arrangements to receive your product when delivered. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@allepiasalumi.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@allepiasalumi.com and send your item to: 8390 El Camino Real, Atascadero, California 93442 USA.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping
To return your product, you should mail your product to: 8390 El Camino Real, Atascadero, California 93442 USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Information
We ship all products on Monday and Tuesday of each week. All orders will be sent within 7 business days of the order being placed and arrive within 3 days of shipment. We do not ship on Wednesday, Thursdays or Fridays. We do not ship to PO Box addresses. A daytime office address and phone number is preferred to ensure timely delivery.
During the summer months, we will only be shipping our products inside California. It gets hot here and the heat would almost certainly damage the quality of our products.
Please contact us at info@allepiasalumi.com if you have special instructions or call us at (805) 461-6800.
If you have any other questions about your shipment, please contact our Customer Service department at (805) 461-6800, 8:30AM - 3:30PM PST, Monday - Friday.
Mailing Address:
8390 El Camino Real, Atascadero, California 93442 USA.
Phone Number:
(805) 461-6800
